SSA will get call wait times down to 'single digits' using AI, commissioner tells employees

=======================================================================
Federal News Network Technology Breaking News - May 30, 2025

=======================================================================

SSA will get call wait times down to 'single digits' using AI, commissioner tells employees

The new head of the Social Security Administration is looking to get call wait times down to "single digits," as part of this strategy to make the agency a "digital-first organization." SSA Commissioner Frank Bisignano told employees in an all-hands meeting on Thursday that the agency got call wait times down to 34 minutes on average in May - the agency's "best performance" since it started tracking these metrics. But Bisignano told employees he plans to cut call wait times to a fraction of that using artificial intelligence tools.
https://link.federalnewsnetwork.com/click/40087549.75750/aHR0cHM6Ly9mZWRlcmFsbmV3c25ldHdvcmsuY29tL2l0LW1vZGVybml6YXRpb24vMjAyNS8wNS9zc2Etd2lsbC1nZXQtY2FsbC13YWl0LXRpbWVzLWRvd24tdG8tc2luZ2xlLWRpZ2l0cy11c2luZy1haS1jb21taXNzaW9uZXItdGVsbHMtZW1wbG95ZWVzLw/5e0befac44d51f198c739bdfD7d5f46ca (copy and paste link in browser)

-------------------------------------------------------------------------------------

** FederalNewsNetwork.com Homepage

https://link.federalnewsnetwork.com/click/40087549.75750/aHR0cDovL2ZlZGVyYWxuZXdzbmV0d29yay5jb20v/5e0befac44d51f198c739bdfCda1a8002 (copy and paste link in browser)
-------------------------------------------------------------------------------------

Federal News Network
5425 Wisconsin Ave
Chevy Chase, MD 20815


Privacy Statement: https://link.federalnewsnetwork.com/click/40087549.75750/aHR0cDovL2NvcnBvcmF0ZS5odWJiYXJkcmFkaW8uY29tL3ByaXZhY3ktcG9saWN5Lw/5e0befac44d51f198c739bdfC5e4c0d6d


If you believe this has been sent to you in error, please click to safely unsubscribe.

If you believe this has been sent to you in error, please click <https://link.federalnewsnetwork.com/oc/5e0befac44d51f198c739bdfnv7r1.1mg6/c0d65062> to safely unsubscribe.