Home and Community-Based Services
Quality Assurance Project Town Hall Follow-Up
Thank You to Those Who Participated in the Town Hall!
On Tuesday, January 21st, DHHS hosted a town hall meeting with a group called Alvarez and Marsal (A&M) to share information about its Home and Community Based Service (HCBS) Quality Assurance project and to ask for your feedback.
DHHS is grateful to everyone who joined and shared ideas about how DHHS can improve the way it handles problems to make services safer and better. Your input is helping to make a difference in how problems like injuries or medication mistakes are handled!
If you couldn't join the live session, the recording is available on the DHHS website. You can watch the recording here.
We Want to Hear More from You!
In addition to hearing initial feedback and questions during the town hall, DHHS wants to hear more about your experiences in other settings that may be more comfortable for sharing feedback. DHHS is offering focused listening sessions with small groups and a survey as opportunities to hear more from you.
Focused Listening Sessions for Members and Families
DHHS and A&M are hosting a few focused listening sessions with small groups of members and families to continue hearing about your experiences and your ideas for making the system that handles problems better. These focused listening sessions are useful if you did not get a chance to share your feedback during the town hall or wanted to share more information.
These focused listening sessions are each limited to 15 attendees to keep the group small. Registration is available on a first-come, first-serve basis. If you would like to be added to the waitlist when we've reached capacity, please email Jennifer.Tankersley@maine.gov. Your participation can help DHHS understand what's working and what needs improvement!
Session #1 Important Details:
- When: Wednesday, January 29, 2024, from 4:00 PM to 5:00 PM
- Who: Members and families using services (limited to 15 attendees)
- Where: Online (you'll need to register using the link below)
- Register Here: https://mainestate.zoom.us/meeting/register/eSuxU6TYQuOtic87dfGmiQ
Session #2 Important Details:
- When: Thursday, January 30, 2024, from 4:00 PM to 5:00 PM
- Who: Members and families using services (limited to 15 attendees)
- Where: Online (you'll need to register using the link below)
- Register Here: https://mainestate.zoom.us/meeting/register/_UENPONPSda7gSWS1gY--g
Session #3 Important Details:
- When: Friday, January 31, 2024, from 4:00 PM to 5:00 PM
- Who: Members and families using services (limited to 15 attendees)
- Where: Online (you'll need to register using the link below)
- Register Here: https://mainestate.zoom.us/meeting/register/FP0neLn3QEG4WtuAwp0naA
Survey for all Interested Parties
DHHS also wants to collect your feedback through a survey. All members, families, advocates, and support groups are encouraged to complete the survey. This survey will not collect any identifying information, such as name or email address, from respondents. This survey will ask questions related to how DHHS handles problems to make services safer and better. Your answers could help DHHS make the system that handles problems better!
We hope you'll join us and share your feedback! Together, we can make home and community services better for everyone.
Please note there are other ongoing town halls related to the Access Rule that may touch on incident management topics. This session will focus on how OADS manages reportable events in certain waiver programs, specifically:
- Section 21 (Home and Community Benefits for Members with Intellectual Disabilities or Autism Spectrum Disorder) and
- Section 29 (Support Services for Adults with Intellectual Disabilities or Autism Spectrum Disorder).
If you require accommodation, such as real-time transcription and captioning (CART), American Sign Language (ASL), or other language interpretation, please contact April Keyes at april.keyes@maine.gov.
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