Is the customer always right? Does the customer come first? Two recent experiences brought this topic back to top of mind.

View As Web Page The Customer Is Always Right. Right? By Harry Hertz "The Baldrige Cheermudgeon" This is nothing new. The customer is always right. Customers come first. We have heard these adages for a long time. And we have questioned these adages for equally long (almost). And I love to tell customer stories from my personal experience. Those of you who know me, know I have been doing that for a long time! Two recent experiences brought this topic back to top of mind. Furthermore, my wife thought it was time for a break from my more academic blog postings.  Read More Connect with us Received this email from a friend? Subscribe here. Privacy Policy Subscriber services: Manage Preferences  |  Unsubscribe  |  Help

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