By Michelle Peña The Baldrige Program's 33rd Quest for Excellence® Conference brings together the leaders of U.S. organizations to celebrate and learn role-model best practices from current and former Baldrige Award recipients. Attendees take home practical lessons in critical areas such as leadership, strategy, customer and employee engagement, and operations. The speakers also provide attendees with proven solutions to help their organization achieve breakthrough performance and results. At the upcoming 33rd Quest for Excellence Conference—where award recipients from the past three years will be honored—GBMC HealthCare, Inc.'s Dr. John Chessare, president and CEO, and Carolyn Candiello, vice president of quality and patient safety, will be co-presenters. Following is my recent interview with them. As GBMC is a 2020 Baldrige Award recipient, Chessare and Candiello reflected on how the Baldrige Excellence Framework has inspired GBMC's journey to excellence and how other organizations might also leverage the framework to improve their organization's performance.
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