| By Christine Schaefer Serving as a Baldrige examiner is an "honor, responsibility, and life-changing opportunity," a learning experience like no other. Volunteers who give of their time to evaluate high-performing U.S. organizations for the Baldrige Award will be immersed in a team learning experience. The learning may extend to a site visit, where examiners will see a potential role-model organization in action. After gaining in-depth practice using the Baldrige Excellence Framework (including the Criteria for Performance Excellence), examiners help drive performance excellence across the country. With the online application to serve as a Baldrige examiner in 2022 now open, we recently invited the most experienced members of the current Board of Examiners for the Malcolm Baldrige National Quality Award to share what they've learned from their experiences. In particular, we reached out to those who have progressed over several years of volunteering for the Board of Examiners to the levels of "senior examiner" and "master examiner" (through their completion of annual assignments, including leadership roles, on the selective board). Following are some responses from these seasoned volunteers for the benefit of those who are new to the uniquely challenging-but-fulfilling professional development experience of being a Baldrige examiner. Can you imagine what your first day as a new examiner might be like? Remember the day you first started as a new examiner at Baldrige examiner training. If you could tell your younger self what you will learn about organizational excellence, what would you say?
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