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View As Web Page It's That Customer Thing Again.....Cool Comfort By Harry Hertz "The Baldrige Cheermudgeon" The Purchase It all began with buying a second refrigerator to place in our garage. With supply chain shortages, I thought we were really lucky when we found one that was exactly what we wanted at a large national chain. And it could be delivered in five days. The night before the delivery, we got a call informing us of a two-hour window for the delivery (2:30 - 4:30 PM). So far, so good! On the day of delivery, I was in charge because my wife was at a luncheon. At noon, I went for a bike ride and swung by our house at 1:45, purely by coincidence, because that's where I was on my route. Lo and behold, as I drove by, a delivery truck was approaching my house. I stopped, and the driver got out and said I had perfect timing. He was there to deliver my refrigerator. (Based on the rest of my story, I don't want to think about what would have happened if I had not chanced to pass by my house.) Read More Connect with us Received this email from a friend? Subscribe here. Privacy Policy Subscriber services: Manage Preferences  |  Unsubscribe  |  Help

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