Scott Frisch, EVP, Chief Operating Officer, and CFO, AARP, offered thoughts about their quest for excellence.

View As Web Page AARP: A Most Excellent Quest Continues By Dawn Bailey Inscribed on the Baldrige Award medallion are the words "The Quest for Excellence." Besides being the name of the Baldrige national conference that highlights winning organizations, those words have real meaning. Organizations that use the Baldrige Excellence Framework and its Criteria—whether for self-assessment or to apply for an award at state/local or national levels—are on true quests. Merriam Webster's dictionary defines a quest as an "act of seeking," in this case excellence. ("Quest" is also "a chivalrous enterprise in medieval romance usually involving an adventurous journey," but that is a different blog.) Oxford Dictionary defines quest as "a search for something." I also found this definition in an academic resource: "an exciting search involving an adventurous journey." I asked the 2019 and 2020 Baldrige Award recipients what caused them to embark on their own quests for excellence, and how such quests helped them in the year 2020. Scott Frisch, EVP, Chief Operating Officer, and CFO, AARP, a 2020 Baldrige Award recipient, offered these thoughts about the organization's quest for excellence. Read More Connect with us Received this email from a friend? Subscribe here. Privacy Policy Subscriber services: Manage Preferences  |  Unsubscribe  |  Help

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