Is Your Agency Ready to Amplify Federal Service in 2025?

Inside the Executive Survey: How Agencies Are Modernizing Federal Service

EXECUTIVE SURVEY: Amplifying Federal Service Delivery in 2025 Delivering citizen services effectively is a top priority for federal agencies - and expectations have never been higher. As modernization accelerates, agencies are under pressure to strengthen both customer and employee experience in ways that build trust, increase transparency, and deliver measurable results.   In partnership with Maximus, Federal News Network surveyed government executives and managers to understand how agencies are meeting these challenges head-on. The findings reveal how leaders are uniting customer and employee experience (CX + EX), embracing data-driven operations, and applying emerging technologies to drive efficiency and impact. READ NOW Inside This Report How agencies are aligning CX and EX to deliver more citizen-centric outcomes The technologies and strategies driving modernization — including digital platforms, data integration, and AI Persistent challenges such as siloed data and organizational fragmentation Measurable ways agencies are improving performance, efficiency, and transparency Why Download This exclusive research captures where agencies stand in their modernization journeys — and how they're advancing performance and accountability through smarter, more connected service delivery.   Download the report now to see how your peers are driving change across government and uncover strategies to amplify federal service in your own organization. Thanks,   The Federal News Network Team © Federal News Network  5425 Wisconsin Ave Chevy Chase, MD 20815   If you believe this has been sent to you in error, please safely unsubscribe .