VA building out career development portal to boost cyber skills - The Federal Report

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Federal News Network - The Federal Report - May 21, 2024

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VA building out career development portal to boost cyber skills

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CX Exchange: Tips on how to keep people at center of experience design : Whether customers or employees, it's critical to spend "time upfront, making sure that you've understood and defined the personas, and uncovered the motivations of the folks that are going to be using the experience," explains HCLSoftware's Michael Roe.

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Employees who are able to understand customer sentiment can adjust services more quickly to meet citizens' needs. The advent of AI makes it possible to sift and provide information so agency employees to respond fast, Verizon's David Werner says.

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** Technology

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** Workforce

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