IRS, HHS, USPTO, VA, Education Department and Census Bureau discuss customer experience

Learn about data analytics and improving UX across a variety of federal agencies.

Executive Briefing Series: Customer Experience It's pretty clear that in order to drive excellent customer experience, agencies need to focus on empathy, trust and data.   In this exclusive executive briefing, federal executives explore the factors that are important to improving customer experience. Read More   Featured participants: Michele Bartram Customer Experience Officer, Census Bureau Martin Rater  Chief Statistician, Office of Patent Quality Assurance, U.S. Patent and Trademark Office Nicole Callahan Data Analyst, Customer Analytics Group, Office of Federal Student Aid, Department of Education Ken Corbin Chief Taxpayer Experience Officer, Internal Revenue Service Emily Mella Chief Experience Officer, Administration for Children and Families, Office of Administration, Department of Health and Human Services Karen Shrum Senior Advisor/Executive Director Strategic Program Management Office, Veterans Benefits Administration Rob Bohn Area Vice President, Federal Sales, Tableau Gerard Valerio Federal Civilian Solution Engineering Director, Tableau   Thanks,   The Federal News Network Team © Federal News Network  5425 Wisconsin Ave Chevy Chase, MD 20815   Trouble accessing your download? We're here to help. Contact support at custom@wtop.com     If you believe this has been sent to you in error, please safely unsubscribe.