Thursday, April 1, 2021

Mary Greeley Medical Center: A Most Excellent Quest Continues

Brian Dieter, President and CEO, Mary Greeley Medical Center, offered thoughts about his health care organization's quest for excellence.
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Mary Greeley Medical Center: A Most Excellent Quest Continues

Mary Greeley Medical Center employees bringing patient into emergency care.

By Dawn Bailey

Inscribed on the Baldrige Award medallion are the words "The Quest for Excellence." Besides being the name of the Baldrige national conference that highlights winning organizations, those words have real meaning.

Organizations that use the Baldrige Excellence Framework and its Criteria—whether for self-assessment or to apply for an award at state/local or national levels—are on true quests.

Merriam Webster's dictionary defines a quest as an "act of seeking," in this case excellence. ("Quest" is also "a chivalrous enterprise in medieval romance usually involving an adventurous journey," but that is a different blog.) Oxford Dictionary defines quest as "a search for something." I also found this definition in an academic resource: "an exciting search involving an adventurous journey."

I asked the 2019 and 2020 Baldrige Award recipients what caused them to embark on their own quests for excellence, and how such quests helped them in the year 2020.

Brian Dieter, President and CEO, for Mary Greeley Medical Center, 2019 Baldrige Award recipient, offered these thoughts about his health care organization's quest for excellence.

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Baldrige Performance Excellence Program
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