| By Harry Hertz "The Baldrige Cheermudgeon" This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years!). It has been a year of many challenges, brought on by a global pandemic and a renewed and needed social consciousness. This past year has also created many opportunities for innovation and rethinking workplace and workforce operations, customer engagement, and community well-being. The 2021-2022 Baldrige Excellence Framework addresses these changes through revised Criteria questions and revisions to the Baldrige Core Values and Concepts. In many cases these changes involved putting emphasis on subjects that had already been addressed as areas of growing or emerging importance in the 2019-2020 Baldrige Excellence Framework. Many organizations are calling the adjustments they now need to make "the new normal" that will emerge from this year of upheaval. Components of the new normal were discussed in an earlier blog post, The New Normal Will Require RE2ST3. One clear challenge for leaders is changes they must make in their personal roles and attributes to address this new normal. For numerous years the Baldrige Program has published a set of leadership attributes and behaviors displayed by role model leaders and based on the Baldrige Core Values and Concepts. Given the changes we have experienced and made to the 2021-2022 Baldrige Criteria and Core Values, we have also revised our set of role model leadership attributes and behaviors.
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